The shared expertise and close coordination of the ESIS Construction Industry Practice’s claims adjusters allows them to respond swiftly – with the right resources on the ground – to help mitigate damages for clients. This Practice also benefits from the leadership of Kevin Crossan, who has more than 30 years of experience in the construction side of the insurance industry. He has been a key player in the ESIS Construction Industry Practice for 18 years and the Practice Leader since 2018. Kevin shares a bit of his history and construction coverage knowledge below. 

How did you become involved with the ESIS Construction Industry Practice?

I've been tied to construction my whole career. I began in the carrier segment. I had a seven-year stint running an independent investigation firm for insurance companies. I also spent some time with a small regional broker in Philadelphia before moving to Willis. There, I worked on the company’s construction platform, overseeing several large national wrap-up programs on the broker side. I did that for 10 years. In every role, I worked with construction clients. From 2006 to 2011, I was the national construction claim manager for ESIS. The individual then leading the Construction Industry Practice kept encouraging me to expand my career and move from claims to the sales and partnership leader role within the Practice. I was hesitant at first, but as I saw the practice growing, I knew it was time to make the move. I was subsequently promoted to Practice Leader in 2018.

What makes a construction program successful?

The most important thing, hands down, is investment. Investment from the sponsor, the underwriting company, the safety personnel, and the claims personnel. All four of these groups must be completely invested from day one through the completion of the project. Also, everyone’s goals must be in line with driving safety and reducing claims costs.

What’s an example of a Construction Practice project that you really enjoyed working on?

We are involved with a lot of very large projects, and they’re fun to be a part of because you can see the final result and know that you were a part of making this major project happen. One great example is that ESIS was the TPA for a new bridge construction project in the Northeast several years ago. I got to see the construction first-hand as I was going to meetings. Now, being able to drive on the final product, it’s really exciting to know that our Construction Practice had a role in its creation.

How is the Construction Practice preparing for the future?

As we come out of the pandemic, it’s becoming more and more apparent that America’s infrastructure is in need of serious improvement. So, I think there’s a good chance we’ll start to see a lot of bills related to infrastructure funding over the next few years. Once those bills pass, major government construction projects will be on the horizon. We have a very strong appetite for that sort of business and will be looking to take them on.

Also, from a personal standpoint, it’s just exciting that we’re able to be a part of projects that will play a part in America’s infrastructure growth and will have a positive impact on our country. 

Years in the industry: 30+

Years with ESIS: 15 years

Hometown: Havertown, PA

What he doesn’t leave the house without: “A good play list, as the most powerful words in my life can be found in a song.”

The best advice he ever got: “Talk less, listen and smile more.”